US Based Electronics/Retail

eCommerce B2B Digital Transformation Case Study

About Client

US Based Electronics/Retail Components and Computer Products Distribution Company with $34.48 billion annual revenue. Offering customers components to build their designs, in addition to engineering support, customized systems and technology platform solutions.

Purpose of The Project

The purpose of the project was to transorm this leading electronics provider from an offline business to a major B2B online retailer .

Other Requirements :
• To meet target of delivering online revenues of $300 million in 36 months.
• To track several key metrics such as number of online clients, revenue per online client, online revenue

1. General

• Multi region;
• 5 Languages; 14 Currencies;
• Single Product Catalog for all countries
• Responsive Design
• OS considered for Desktop: Windows & MAC OS
• OS considered for Mobile: Android & iOS
• Latest version of Browsers: Chrome & IE

2. User/Customer Account Management

• One user account linked to many ERP accounts in one or more ERPs
• Standard checkout will place order as customer acct. in source ERP
• Scheduled orders
• ERP CC token usage for checkout
• ERP ship methods
• CC user card management
• Credit Limit Management
• User checkout preferences/defaults

3. Product Content Management (PCM)

• Customer specific parts
• Customer Part Numbers
• Configurable Parts and user selectable configurations
• Units of Measure (UOM)

4. Order Management System (OMS)

• Order Status per ERP
• Order History per ERP
• Transactional Emails - Auto emails
• Order queuing when ERPs are down
• Order holds and workflows

5. Inventory Management

• Inventory views per customer acct.
• Real time availability calls

6. Pricing - Product, Customer, etc.

• Customer Specific Pricing
• Tiered pricing by QTY
• Marketing / Sales Tools
• Promo/Discount Codes

7. Cart / Checkout

• Choose ERP account to place order under
• Place order in appropriate ERP
• Greater than 150 parts on a single order; VAT & Tax
• Save Cart; Save Quote
• Bill of Materials (BOM) to checkout
• PunchOuts
• Address Validation
• Shipping Calculations
• Part min/max/multiple QTY rules
• Stock Sourcing
• Multi-Payment
• Customer parts and customer POs
• CSR to checkout on behalf of customer
• Express checkout

8. Integrations

• Content Management - Sitecore
• Payment Gateway - Cybersource
• Tax Calculation - VerTax
• Personalization – Relevance
• Credit Limit Service
• 3 different Oracle ERPs
• Solr Engine Search
• Social

9. Mobile Apps

• Mobile Apps for customers, admin, business
• Commomon Code Management across android, iOS, Windows etc

10. Non Functional Requirements/Testing

• Functional Testing
• Integration Test
• Performance Testing
• Security Testing
• UAT Assistance