Top 6 Cloud Call Center Solutions:

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  Top 6 Cloud Call Center Solutions:

   

  Cloud-based call center solutions connect your sales and support agents on an online system using cloud telephony technology. So, incoming calls are routed to the mobile phones of support agents, while sales agents can make outbound calls with the click-to-call facility.

   

  Below is a list of top 6 cloud call center software’s-

   

  1. Genesys Cloud

   

  The Genesys CloudTM solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

   

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  2. Talkdesk Cloud Contact Center Software

   

  Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.

   

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  3. CXone Call Center Software

   

  NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Customer Analytics, Workforce Engagement, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

   

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  4. ZIWO-Call Center Software

   

  Single platform for Calls & Messages. API Based with CRM Plugins. Connect Real, Virtual & Remote Agents with Phone Numbers in Every Country.

   

  Best For cloud-based contact center solution that helps businesses manage client communication with call tracking, call masking, conferencing, call queuing, call transfer & more with virtual call center.

   

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  5. Freshcaller

   

  Freshcaller is a modern call center software for customer support, sales, IT, and HR teams. With its cloud-based architecture, Freshcaller brings together the best of legacy features like IVR and advanced capabilities like Smart Escalations, Voicebots, and Customizable Performance Reporting to help you set up state-of-the-art call center operations. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is extremely easy to use.

   

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  6. Callision

   

  Callision provides feature-rich, enterprise-grade telephony at small business prices.

   

   

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  Get the complete information about call center solutions by visiting-

   

  HERE

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