Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitors questions are smarter and faster.
Story 1 : “We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.” - Rajesh Magow Co-Founder and CEO MakeMyTrip
Story 2 : “With Freshchat we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keeping the conversation history across any device” - Jeff Stone Director, Digital Customer Service Discover Cards
Story 3 : “With Freshchat’s APIs, we’ve customized our chat experience and are providing personalized support to our customers.” - Eric Bompas Product Manager Klarna