2024-11-20 14:38:35

Talkdesk Cloud Contact Center Software

Enterprise-class capability, consumer app simplicity.


  • Company Name : Talkdesk



  • About Solution :

    An End-to-End Solution for Delivering Great Customer Experiences

    Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.

     

    Intuitive

    We’ve removed the complexity from deploying, administering and using contact center solutions. Get started fast with an implementation that is done in weeks (even days) not months. Talkdesk is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements.

     

    Integrated

    Our open cloud contact center platform includes out-of-the-box integrations with 60+ CRM and other business systems plus the industry’s first contact center app store, AppConnect, with 1-click access to over 50 contact center productivity apps.

     

    Trusted

    Talkdesk provides the scalability, reliability, call quality and security trusted by 1,800+ global businesses. Our microservices API-driven architecture and nine global data centers allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading MOS call quality and offers the industry’s first and only 100% uptime SLA.

     

    Adaptable

    We provide a cloud contact center platform that is flexible and adaptable to meet your evolving business needs with a high level of configuration done with “clicks not code” and we offer options for deeper customization when you need it.

     

    AI Infused

    AI and knowledge solutions, powered by Talkdesk iQ, reduce cost and drive smarter, more efficient interactions. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.

     

     

     

  1. Feature 1 : Automatic call distribution
  2. Feature 2 : Customizable call queues
  3. Feature 3 : Desktop and email notifications
  4. Feature 4 : Interactive voice response
  5. Feature 5 : One click integrations with Salesforce, Pipedrive, Zoho
  1. USP 1 : Omnichannel customer service
  2. USP 2 : Performance management
  3. USP 3 : Quality management
  1. Price 1 : $29 per agent per month
  2. Price 2 : $49 per agent per month
  1. Feedback 1 : Full featured Contact Center Out of the Box
  2. Feedback 2 : Realiable & Flexible Software and Great Customer Service
  3. Feedback 3 : More than just a phone system
  1. Story 1 : Our overall training process is two days, with Talkdesk training taking about 15 minutes of that time. That’s a true testament to the simplicity of the solution." MIKE ZARZEKA, SVP OF INFORMATION TECHNOLOGY AND SYSTEMS
  2. Story 2 : "This idea of ‘customer excellence’ is not something we had, or even had the capability to provide, prior to Talkdesk." BRANDON TURNER, SENIOR MANAGER OF IT OPERATIONS AT ACXIOM

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