2024-11-20 14:38:34

CXone Call Center Software

NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call center software


  • Company Name : NICE inContact



  • About Solution :

    CXone Call Center Software

     

    NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Customer Analytics, Workforce Engagement, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

     

    Why Cloud for Your Call Center Software?

     

    Reliability

    We publish the industry's best uptime of 99.99% so you can focus on your customers instead of your call center software.

     

    Flexibility

    NICE inContact Open Cloud Foundation scales up or down easily as your customer service needs change.

     

    Affordability

    No costly on-premises hardware and maintenance costs. Only pay for what you use, and easily add or subtract seats.

     

    What Makes CXone Different from Other Call Center Software?

     

    One experience

    Deliver a seamless experience for call center employees and customers

     

    One cloud

    Grow with the last platform you’ll ever need – open, cloud native, scalable and secure

     

    One destination

    Protect current investments and quickly, confidently move your call center software to the cloud

     

    One step ahead

    Predict and act on AI-powered insights to delight customers and engage employees

     

     

     

     

     

     

     

     

     

  1. Feature 1 : Automatic Contact Distributor
  2. Feature 2 : Interactive voice response
  3. Feature 3 : Record & Playback ability
  4. Feature 4 : On-Demand Recording
  5. Feature 5 : Event Triggered Recording
  1. USP 1 : Time & Attendance Management
  2. USP 2 : Performance Metrics
  3. USP 3 : Voice Customization
  1. Price 1 : Free Trial
  1. Feedback 1 : NICE inContact is being used in our scheduling department. We use the system so our patients can call and we're able to provide them with quality customer service for them by stating their average wait time and the ability to receive a call back so they will not have to wait in the queue.
  2. Feedback 2 : NICE inContact CXone is being used across the organization and is a part of our support model when communicating and working with both internal employees and external customers. We leverage the tool as a part of our tiered services and components required to collaborate.
  3. Feedback 3 : We use NICE inContact CXone as our main telephony solution in the call center. We are currently using it across multiple departments with the intention of moving all departments to the NICE inContact CXone platform.

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