2024-11-20 18:22:21

Freshcaller

Your hunt for a modern phone system ends today!


  • Company Name : Freshworks



  • About Solution :

    reshcaller is a modern call center software for customer support, sales, IT, and HR teams. With its cloud-based architecture, Freshcaller brings together the best of legacy features like IVR and advanced capabilities like Smart Escalations, Voicebots, and Customizable Performance Reporting to help you set up state-of-the-art call center operations. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is extremely easy to use.

  1. Feature 1 : Blended Call Center
  2. Feature 2 : Call Logging
  3. Feature 3 : Call Recording
  4. Feature 4 : Escalation Management
  5. Feature 5 : Inbound Call Center
  1. USP 1 : Interactive Voice Response (IVR)
  2. USP 2 : Outbound Call Center
  3. USP 3 : Reporting/Analytics
  1. Price 1 : 15.00/month/user
  1. Feedback 1 : “Customer Service Made Easy”
  2. Feedback 2 : “Easy to setup , good reporting”
  3. Feedback 3 : “Too many features”
  1. Story 1 : “Freshcaller is a great way to record customer conversations and note down customer data and personal notes. It’s easy to take notes in Freshcaller and all agents can view them before they make a call. Plus, we can set up multiple lines so that multiple agents can answer queries simultaneously.” - Jessica Holzbach Co-founder & CCO Penta
  2. Story 2 : “The integration acrossla several Freshworks platforms allow all support channels to feed into one place for our Customer Care team. The ability to listen in and pyback calls allows me to provide timely feedback and coaching. Additionally, access to previous communication from a customer, allows the team to deliver improved customer service.” - Jacqui Douglas Retail Operations Manager JeansWest

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