2024-11-20 20:38:15

Callision

Increase the efficiency of your sales and customer service departments


  • Company Name : Callision



  • About Solution :

    Increase the efficiency of your sales and customer service departments

    Callision provides feature-rich, enterprise-grade telephony at small business prices.

     

    Empower remote employees and those working from home

    All of the tools they need, like voice, chat, file sharing, and CRM integration - are securely accessible through a web browser from any permitted location, no hardware or software installation necessary.

     

    Augment your workforce with virtual agents, powered by Contactica 

    Contactica allows you to seamlessly scale your sales and support operations by adding virtual agents - with custom sales scripts, prequalification requirements, and knowledge base assistance. Now exclusively on Callision.

     

    Build the best distributed sales and customer service teams.

    Callision’s browser-based cloud contact center suite allows your teams to get work done from wherever they are - no equipment necessary. Start reaching your customers in minutes, get started for free today.

  1. Feature 1 : Magic QA - One of the biggest challenges in operating a contact center is the matter of quality of service. Callision’s AI-powered “Magic QA” tool allows companies to focus their quality assurance resources on problematic interactions instead of listening to every single call to achieve any substant
  2. Feature 2 : Bird’s-eye view - Monitor call activity and have the ability to shape it in real time. See the types of calls employees are on, monitor conference presence, keep track of queue calls on hold, and get abandoned call notifications. Yes, Callision is that cool!
  3. Feature 3 : Unmatched flexibility - Intuitively configure voice menus, generate text-to-speech prompts, and route calls based on a schedule. Deploy temporary “Holiday” routes that get disabled on a timer and set up time zones for entities belonging to remote offices. We made configuration fun!
  4. Feature 4 : Stunning reports - Our cutting-edge big data services mean faster and more sophisticated reports at your fingertips. Query millions of calls in seconds, aggregate by users, queues, and groups, live filter, and export that to Excel. Wow!
  5. Feature 5 : Actionable Intelligence - Gain mission-critical insight from Callision Intelligence and tweak your marketing campaings based on granular call data. Now you can actually see what is happenning instead of scrambling to understand what’s going on.
  1. USP 1 : CRM integrations - Leverage our integrations to make calls directly from your Salesforce, Zendesk, AmoCRM or another supported CRM system. Have contacts magically pull up on incoming calls, quickly change your CID, or save phone interactions and call recordings to your lead activity history automati
  2. USP 2 : Dynamic CallerID - Dynamic CallerID automatically matches your CallerID to the region (area code, city, etc.) of the person you are trying to reach. With Dynamic CID enabled, placing a call to a 646-number will set your CallerID to that same 646 prefix, thus boosting answer rates by up to 35%. Go ge
  3. USP 3 : Voice Menus - Greet your callers with text-to-speech-generated prompts or upload your own. Change announcements based on schedule and automatically adjust for emergencies. Use our drag-and-drop canvas to create IVR branches and seamlessly attach anything from queues and conference rooms to external
  1. Price 1 : 0.00/month - Free
  2. Price 2 : 19.99/user/month - Callision Plus
  3. Price 3 : 29.99/user/month - Enterprise
  1. Feedback 1 : “BEST APPLICATION TO WORK IN SALES!” - Silvia T. Customer Support Education Management, 51-200 employees Used the software for: 2+ years
  2. Feedback 2 : “best service for telemarketing” - Shade Y. country product manager Education Management, 1001-5000 employees Used the software for: 6-12 months
  3. Feedback 3 : “Awesome for Routing calls” - Kerry D. CSR Veterinary, 11-50 employees Used the software for: Less than 6 months
  1. Story 1 : "Callision has been mission-critical for our outbound campaigns for over two years now. At Nielsen, we have leveraged its extensive reporting, real-time dashboards, and fully browser-based operation for both work-from- home and stationary agents." - Nawaid Hassan, nielsen

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