2024-11-21 14:16:44

Social CRM / Agile CRM

Monitor your brand. Capture leads. Run social campaigns.


  • Company Name : Agile CRM



  • About Solution :

    What is Social CRM?

     

    Social CRM means two different things. Luckily, Agile CRM does them both! On one hand, social media CRM is the practice of using social media services, techniques and technology to enable businesses to engage with their customers. This includes everything from social monitoring to social media automation. On the other hand, it’s an actual type of software, a CRM (usually cloud-based) that integrates with popular social channels such as Twitter, Facebook and Google Plus to pull social media posts and profiles onto contact pages for complete contact data.

     

    All-in-One Social CRM

     

    As Agile CRM offers an integrated platform for sales and marketing, its popularity as a social CRM soars with each passing day. Don’t waste time buying multiple apps. Agile has everything you need! The features in Agile CRM are the best way to empower your sales, marketing and support teams with social media solutions available directly in the app. Do everything from your CRM dashboard.

     

    Social CRM for Sales Teams

     

    Post all company updates to social media from within the social suite. Keep your followers informed, answer questions, resolve issues, capture leads and increase conversions.

     

    Social CRM for Marketing Campaigns

     

    Marketing is going social. Get higher ROI on your marketing automation campaigns by tracking social behavior and using that data to power your sales and marketing campaigns. With a social media integration, your most vocal social customers can become your biggest brand advocates. Include Twitter in multi-channel engagement campaigns alongside mobile, email and web marketing techniques.

     

    Social CRM for Support

     

    72% of customers who lodge a complaint on Twitter expect a response within an hour. Agile CRM includes essential helpdesk tools such as cases, tickets and support automation. Our social suite and social media integrations make it easy to extend your support to social channels, where you can monitor customer conversations, respond publicly or privately to issues, suggestions and complaints and update support histories in the CRM. It’s all in the name of increasing customer happiness.

  1. Feature 1 : Monitor your Twitter accounts from within Agile's Social CRM. Know the instant someone talks about your company, product or industry. Use keyword streams for social listening.
  2. Feature 2 : Post all company updates to social media from within the social suite. Keep your followers informed, answer questions, resolve issues, capture leads and increase conversions.
  3. Feature 3 : Look out for keywords and discover when people are talking about you or your competition. Engage with them, add them to your contacts, and convert them into sales opportunities, all directly from Agile CRM.
  1. USP 1 : Schedule posts from the Agile dashboard. Be active round the clock on social media with scheduled posts that go live even when you aren't online.
  2. USP 2 : Exchange personal messages with your followers and create new sales opportunities. Send and receive DMs in Twitter using the social suite.
  1. Price 1 : 8.99 - Starter
  2. Price 2 : 29.99 - Regular
  3. Price 3 : 47.99 - Enterprise
  1. Feedback 1 : “Amazing Complete CRM & Automation software: Great Infusionsoft or Salesforce alternative, for 10% of the price tag”
  2. Feedback 2 : “All I need to work in one place”
  3. Feedback 3 : “Successful deployment - keeping us organised”
  1. Story 1 : “The way a business interacts with its social audience can make a big impact on its customer base and brand. Social CRM is about listening to what your customers are saying on social media, analyzing that data in terms of how it relates to the goals of your enterprise or small to midsize business (SMB), and then engaging with the customers in ways that, while ultimately tying into marketing and sales goals, also establish a trusted and worthwhile social brand for your company—whether that means

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