2024-11-20 20:39:02

Zoho CRM

Everlasting customer relationships are built on the world's favorite CRM


  • Company Name : Zoho



  • About Solution :

    Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.

    The customer experience platform across every channel

    Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread.

    Unify all your customer-facing teams

    Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. Zoho CRM Plus unifies your marketing, sales, and support teams and provides them with the proper toolset so they can do just that.

    An AI assistant that learns from every interaction

    Work intelligently across all of your teams using Zia, Zoho's AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Zia can help you work smarter.

    Take help closer to your customers

    Let your customers quickly find answers from your knowledge base, raise tickets, or chat with your support agents right from your website or mobile app with ASAP in Zoho CRM Plus.

    Process automation with Blueprint

    Build and automate processes that connect your marketing, sales, and support teams, involve the right people, and ensure compliance from your teams at every step.

    Powerful analytics that cuts across every touchpoint

    Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide in-depth impact analysis of every potential business decision.

     

  1. Feature 1 : Connect with your customers wherever they are
  2. Feature 2 : Keep up the sales pace with remote-ready features
  3. Feature 3 : Save more time with automation
  4. Feature 4 : Get real-time reports and insights
  5. Feature 5 : Conversational AI for smarter selling
  1. USP 1 : Migration wizard to easily import data from spreadsheets or other CRM systems
  2. USP 2 : Fully extensible developer platform that facilitates tighter integration of CRM with external systems and applications
  3. USP 3 : Simple, straightforward user interface with a minimal learning curve
  1. Price 1 : Standard ₹720 /user/month billed annually
  2. Price 2 : Professional ₹1,200 /user/month billed annually
  3. Price 3 : ULTIMATE ₹2,300 /user/month billed annually
  1. Feedback 1 : "Zoho CRM Plus is a powerful and unified customer experience platform. It is the perfect Omnichannel solution that empowers us to effectively reach out and engage with our customers right where they are. Combined with powerful analytics and integration with Jive's hosted voice solution, this unique platform allows us to keep track of every customer interaction on a single interface, helping us increase our productivity across the business and improve our customers' satisfaction."Dano Yba
  2. Feedback 2 : “Zoho has played an important role in standardizing our program. We now have more than 15,000 sellers using our services. The functionalities we've added have evolved Zoho CRM beyond just lead and contact management to more of a complete operational platform." Anand Goyal,Program Leader - Service Provider Network, Amazon India
  3. Feedback 3 : “As a CRM manager, I can plug myself in directly to the sales team and make sure they never slip out of deals, with the help of working tips provided by Zia. In addition, Zoho Support is amazing. They have assisted me any time I needed help." Divya Sundaraju,Assistant manager - Learning & Development, FundsIndia
  1. Story 1 : “From using spreadsheets to Zoho CRM, we have managed to capture data in a more versatile way and have also minimized our sales cycle. It gives us more visibility of how our business is moving and makes us much more efficient." Sreeparna Roy,Manager - Business Marketing & Strategy, Chai Point
  2. Story 2 : Leading global franchise development company scaled faster with the help of Zoho CRM Brent Dowling, CEO, RainTree
  3. Story 3 : Amazon India helps retailers flourish through Zoho CRM

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