2024-12-03 10:00:20

Freshworks CRM

Everyone in favor of a smarter CRM, say “AI”


  • Company Name : Freshworks



  • About Solution :

    Built on the next-generation customer engagement platform, Freshworks CRM helps break internal silos and deliver personalized experiences across marketing and sales. The AI-powered CRM enables sales and marketing professionals to better understand customers with the right customer insights at the right time across each touchpoint. The CRM includes salesforce automation, marketing automation, chat, and telephony all in one solution.

  1. Feature 1 : Calendar/Reminder System
  2. Feature 2 : Document Storage
  3. Feature 3 : Email Marketing
  4. Feature 4 : Internal Chat Integration
  5. Feature 5 : Marketing Automation Integration
  1. USP 1 : Territory Management
  2. USP 2 : Task Management
  3. USP 3 : Segmentation
  1. Price 1 : 29.00/month/user
  1. Feedback 1 : “Easy On-boarding and setup, fast support.”
  2. Feedback 2 : “Great CRM for consultants”
  3. Feedback 3 : “Powerful integration tools!”
  1. Story 1 : “Freshworks CRM(previously Freshmarketer) and the Freshworks suite has allowed Knose to match an arguable leapfrog the incumbent’s customer engagement. Freshworks CRM (previously Freshmarketer) has made it easy to add customer engagement communications and push tasks to Freshdesk for our customer service team as we plan them. Where we haven’t been able to work out how to implement a process the Freshworks CRM's (previously Freshmarketer) customer success team has been very responsive and hel
  2. Story 2 : “Freshworks CRM(previously Freshmarketer) has been integral for the success of many of our campaigns. It’s enabled us to carry out extensive testing and gather insights very quickly, which we can then scale-up and roll out easily. It’s very adaptive – allowing us to divert traffic, start a/b testing and begin tracking engagement with minimal setup effort.” - Phillip Casey Digital Marketing Specialist UNICEF New Zealand
  3. Story 3 : “It’s a bang for your buck. You get the same feature set as that of other highly-priced CRO tools in the market. Freshworks CRM (previously Freshmarketer) is my all-in-one CRO hub.” - Marco Ponce Senior Marketing Manager LeadsMarket

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