2024-11-19 10:34:26

Freshdesk

Deliver the best omnichannel customer service


  • Company Name : Freshworks



  • About Solution :

    Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL.

  1. Feature 1 : Alerts / Escalation
  2. Feature 2 : Automated Routing
  3. Feature 3 : Call Center Management
  4. Feature 4 : Customizable Branding
  5. Feature 5 : IT Asset Management
  1. USP 1 : Workflow Configuration
  2. USP 2 : Social Media Integration
  3. USP 3 : Macros/Templated Responses
  1. Price 1 : 15.00/month/user
  1. Feedback 1 : “Great ticket management software”
  2. Feedback 2 : “Freshdesk is simple to setup and makes bug-tracking a cinch!”
  1. Story 1 : “Freshdesk integrated seamlessly with our internal CRM using its out-of-the-box capabilities such as chat, email, phone, and social media channels. The reports has given our agents a chance to monitor their daily or weekly performance.” Vijoy Nair User Happiness Lead Decathlon
  2. Story 2 : “We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive Helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.” Vishal Gupta Head of product PhonePe
  3. Story 3 : “Agents are now able to measure themselves and see how well they are doing, that gives them a boost. Now that we have statistics and can see agent performance scores, that encourages our teams to provide even better customer service. My agents are happier now.” Vaughan Potter Head of Customer Services Hamleys

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